By implementing [24]7 Answers, a natural language FAQ tool, a California public university’s registrar office efficiently addresses over 6,000 student inquiries monthly, reducing the burden of phone calls and emails. With 91% of queries automatically resolved, staff can focus on other tasks while students enjoy self-help options. Continuous updates and an upgraded Engagement Cloud ensure streamlined operations and enhanced user experience.

Implementing [24]7 Answers reduced the registrar office’s workload by efficiently addressing over 6,000 student inquiries monthly, with 91% of queries automatically resolved.