Legal Notice

Please read the terms and conditions below (collectively, the “Terms”) carefully before using this website (“Site”). By using this Site, you hereby acknowledge and agree to the Terms (collectively, the Agreement”).

Ownership of Materials

The information or software found on this Site (collectively, the “Materials”) are provided by [24]7.ai, Inc and/or its affiliated companies (collectively, “[24]7.ai”) as a service to its current and prospective customers. Materials may be used for informational purposes only.

Materials are copyrighted by [24]7.ai (or used with the permission of their respective licensors), with all rights reserved by their respective owners. Materials are protected by worldwide copyright laws and treaty provisions. Materials shall not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way without [24]7.ai’s prior written permission. Except as expressly provided herein, [24]7.ai and its suppliers do not grant any express or implied right to you under any patents, copyrights, trademarks, or trade secret information. Other rights may be granted to you by [24]7.ai in writing or incorporated elsewhere in the Materials.

Trademarks

[24]7.ai, [24]7, 24/7 CUSTOMER, SCIENCE BEHIND OUTPERFORMANCE, PX, WOW!PX, 24/7, ANTICIPATE, SIMPLIFY, LEARN, [24]7 ILABS, INNOVATION LABS, SMART CHAT MAKES IT SIMPLE, CONVERSATION ENGINE, AUTOMATED AGENTS, VOXIFY, [24]7 CHAT, ASSIST, VIVID SPEECH, YOUR CUSTOMER, THEIR EXPERIENCE, ANY CHANNEL, INTUITIVE CUSTOMER EXPERIENCE COMPANY, ANTICIPATE SIMPLIFY LEARN, SPEECH AND TOUCH MAKE IT SIMPLE, [24]7 VIVID SPEECH, [24]7 MOBILE, [24]7 ONLINE, [24]7 SOCIAL, [24]7 SPEECH, [24]7 ACTIVE SHARE, CUSTOMER ENGAGEMENT, [24]7 DIGITAL CHAT AGENTS, , [24]7 CUSTOMER ENGAGEMENT PLATFORM are among the trademarks or registered trademarks of [24]7.ai in the United States and/or other countries. [24]7.ai’s trademarks may be used only with prior written permission from [24]7.ai. Fair use of [24]7.ai’s trademarks in advertising and promotion of [24]7.ai products and services requires proper acknowledgement. Other trademarks, names and brands used in this Site are held by their respective owners.

Patents

[24]7.ai and/or its affiliate’s products may be protected by patents in the United States and elsewhere. This notice is provided to satisfy the patent marking provisions of various jurisdictions including the patent marking provisions of the America Invents Act. This list of patents provides a constructive notice of [24]7.ai and/or its affiliates patent rights.

Australia Patent No.

AU2007221424, AU2012249769, AU2012286912, AU2012312564, AU2012340656, AU2013246116, AU2013262481, AU2013266157, AU2013271399, AU2013271754, AU2013278076, AU2013299528, AU2014204091, AU2014205546, AU2014205704, AU2014207699, AU2014209386, AU2014284401, AU2014284409, AU2014293294, AU2014357376, AU2016203835.

Canadian Patent No.

CA3057495A, CA2989422, CA2917048, CA2917049A, CA2918283A, CA2890963, CA2957716A, CA3090599A, CA2883377, CA2713932A, CA3112204A, CA2999184, CA3001869, CA3079949A, CA3004344A, CA2966906A, CA2890043, CA2931620, CA3119315A, CA3008026, CA2896781, CA2896784A, CA2897934A, CA2898112A, CA2976365A, CA2899314A.

US Patent No.

US7027586, US7228278, US7577639, US7698136, US7747438, US7751552, US7761321, US7917510, US7996251, US8392422, US8396741, US8565411, US8566135, US8737599, US8787553, US8935619, US9009169, US9025737, US9036805, US9055148, US9058362, US9077804, US9083561, US9092801, US9105268, US9124694, US9129290,US9154622, US9198010, US9241068, US9253320, US9275342, US9325845, US9330117, US9350863, US9443252, US9444935, US9460237, US9460455, US9483768, US9519689, US9519903, US9519936, US9536248, US9536269, US9600828, US9621528, US9621725, US9626629, US9635176, US9652793 , US9652797, US9661067, US9661088, US9710495, US9710543, US9712671, US9733894, US9736668, US9742912.

Single Copy License

Any unauthorized use of any Materials from this Site may violate copyright, trademark, and other laws. You may download one copy of the Materials found on this Sites to a single computer for your personal, non-commercial, internal use only, unless specifically licensed to do otherwise by [24]7.ai in writing or as allowed by any license terms which accompany or are provided with individual Materials. This is a license, not a transfer of title, and is subject to the following restrictions: you may not: (a) modify the Materials or use them for any commercial purpose, or any public display, performance, sale or rental; (b) decompile, reverse engineer, or disassemble software Materials except and only to the extent permitted by applicable law; (c) remove any copyright or other proprietary notices from the Materials; or (d) transfer the Materials to another person. You agree to prevent any unauthorized copying of the Materials. By downloading any Materials from this Site, you agree to these Terms. If you do not agree to these Terms, do not use the Site or download any Materials from it. [24]7.ai may terminate this license at any time if you are in breach of the terms of this Agreement. Upon such termination, you will immediately destroy the Materials.

Disclaimer

THE MATERIALS ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL [24]7.ai OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE MATERIALS, EVEN IF [24]7.ai HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

[24]7.ai and its suppliers further do not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within the Materials. [24]7.ai may make changes to the Materials, or to the products described therein, at any time without notice. [24]7.ai makes no commitment to update the Materials.

Applicable Laws

This site is controlled by [24]7.ai from its offices within the United States of America. [24]7.ai makes no representation that Materials in the site are appropriate or available for use in other locations, nor to access to them from territories where their content is illegal is prohibited. Those who choose to access this site from locations outside the United States of America do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Materials in violation of U.S. export laws and regulations. Any claim relating to the Materials, these Terms, or this Agreement shall be governed by the internal substantive laws of the State of California.

Chat Console Terms of Use

This application transmits and processes data outside of Salesforce’s control, and Salesforce is not responsible for the privacy, security, or integrity of any data entered into this application. Any data entered herein is governed by the [24]7.ai’s Terms of Use and Privacy Policy.

General

[24]7.ai may revise these Terms at any time by updating this Agreement. You should visit this webpage from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages of this Site.

If you have any questions or comments about [24]7.ai’s website, you may contact:

Legal Department
[24]7.ai, Inc
2105 S. Bascom Ave.
Suite 195
Campbell, CA 95008 USA
Last revised January 9, 2020.

[24]7.ai, Inc. Acceptable Use Policy

Effective Date: October 11, 2021

This Acceptable Use Policy (the “AUP”) describes prohibited uses of [24]7.ai, Inc.’s (“we” or “[24]7”) platform and other related services (“Services”) by any entity ordering Services under a written agreement or any individual or other end user accessing the Services (“you”). The AUP may be revised by [24]7 from time to time and it shall be your responsibility to check and familiarize yourself with the contents of this AUP. Some of the examples described in this AUP are for the benefit of understanding and are by no means to be considered exhaustive. In case of any violation of the AUP by you or by any other individual whom you authorized or helped to do so, [24]7 may suspend or terminate your use of the Services in addition to any other rights held by [24]7 under the agreement for such Services.

You agree to not misuse the Services. You agree that if you become aware of any violation of the AUP, you will immediately notify [24]7 and provide assistance as requested by [24]7 to stop or remedy the violation.

Illegal or Harmful Activities

You agree not to attempt to, and agree to ensure your representatives or end users do not attempt to, use, or encourage, promote, facilitate or instruct others to use the Services for any illegal, harmful, fraudulent, infringing or offensive use, or to transmit, store, display, distribute, or otherwise make available content that is illegal, harmful, fraudulent, infringing, or offensive.

Application and Data Security

You agree not to attempt to, and agree to ensure your representatives or end users do not attempt to, use the Services to violate the security or integrity of any network, computer or communications system, software application, or network or database or computing device, including by way of unauthorized access, interception, falsification or disabling/harming of the Services.

Network Security

You and your representatives or end users shall not make network connections to any users, hosts, or networks unless you have permission to communicate with them. You agree not to attempt to, and agree to ensure your representatives or end users do not attempt to:

engage in monitoring or crawling;
carry out or in any manner assist in denial of services attacks;
interfere (including by way of mail bombing, news bombing, broadcast attacks, or flooding techniques) with proper functioning of the Services;
use the Services for activities including, but not limited to, open proxies, open mail relays, or open recursive domain name servers; or,
in any manner, avoid or circumvent the restrictions or safeguards implemented by [24]7.

Messaging

You agree not to distribute, publish, send, or facilitate the sending of unsolicited mass e-mail or other messages, promotions, advertising, or solicitations (i.e. spam), including commercial advertising and informational announcements. You will not alter or obscure mail headers or assume a sender’s identity without the sender’s explicit permission. You will not collect replies to messages sent from another internet service provider if those messages violate the AUP or the acceptable use AUP of that provider.

Monitoring, Compliance and Enforcement

[24]7 shall have the right, but does not assume the obligation, to:

investigate suspected or reported violations of the AUP or misuse of the Services; or
remove, disable access to, or modify any content or resource that violates the AUP or any other agreement we have entered into with you for use of the Services.

We may report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Our reporting may include disclosing appropriate customer information. We also may cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct by providing network and systems information related to alleged violations of the AUP.

Frequently Asked Questions

What mechanisms has [24]7.ai implemented to ensure appropriate safeguards for the transfer of personal data?

When providing services to a customer, [24]7.ai may transfer personal data outside of EEA, Switzerland and UK in its capacity as processor. The General Data Protection Regulation (GDPR) has been incorporated into UK’s domestic legislation, and therefore the data transfer mechanism permitted under the GDPR for transfers of personal data.

Let’s Craft the Future of CX Together

Let’s Connect

End-To-End CX Management

Explore by Use Case

Explore by Industry

US Retailer Transforms CX with [24]7.ai Managed Customer Engagement

Gold Awards at US Customer Experience Awards, 2024

Crafting Unforgettable Customer Experiences

Explore [24]7.ai

Explore Locations

Important Links

Discover

Succeed

Featured Insights / Articles

Work @ [24]7.ai

Work Locations

Send a message.

Careers

Feedbacks

End-To-End CX Management

Explore by Use Case

Explore by Industry

US Retailer Transforms CX with [24]7.ai Managed Customer Engagement

Gold Awards at US Customer Experience Awards, 2024

Crafting Unforgettable Customer Experiences

Explore [24]7.ai

Explore Locations

Important Links

Discover

Succeed

Featured Insights / Articles

Work @ [24]7.ai

Work Locations

Legal Notice

Legal Notice

Ownership of Materials

Trademarks

Patents

Single Copy License

Disclaimer

Applicable Laws

Chat Console Terms of Use

General

[24]7.ai, Inc. Acceptable Use Policy

Illegal or Harmful Activities

Application and Data Security

Network Security

Messaging

Monitoring, Compliance and Enforcement

Frequently Asked Questions

Let’s Craft the Future of CX Together