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[24]7.ai

[24]7.ai Managed Customer Engagement

Bring together the best CX Services, industry-leading AI technology, and operational expertise for a complete, end-to-end CX Management solution.

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Unify Your Customer Support with a Single Partner

[24]7.ai Managed Customer Engagement (MCE) combines our best-in-class CX platform, [24]7 Engagement Cloud, with digitally-savvy and emotionally intelligent customer service agents and continuous optimization services for the best possible CX outcomes.

With over 24 years of best-in-class contact center expertise, our end-to-end managed solution helps you overcome challenges, enhance automation, stay ahead of technology trends, and reduce costs—all without a big upfront investment.

Streamline your operations

Focus on what matters most, by eliminating the need to manage multiple vendors.

Future-Proof
Your CX

Gain access to the most advanced CX and AI technology, without the burden of constant upgrades or investments. Our business model prioritizes continuous innovation, keeping you ahead of the curve and meeting ever-evolving customer expectations.

Drive Continuous Success

Continually improve outcomes with ongoing optimization for automated experiences and agent services. We monitor visitor intent to route them effectively, enhance automation, and elevate agent interactions, ensuring we surpass your business objectives.

Maximize Cost Optimization

Reduce costs, maximize budget with single vendor for end-to-end operations. Enhanced automation and ongoing optimization further cut expenses by increasing self-serve, and reducing AHT. Plus, you benefit from our global presence for accelerated market entry.

Managed CX Operations with
a Single Vendor

[24]7.ai’s MCE solution empowers a US warehouse club retailer to achieve seamless end-to-end contact center management, providing complete operational visibility via a centralized control. This integrated approach, combined with continuous optimization, drives digital deflection, freeing agents to handle complex issues and ensures superior customer support through a highly trained team.

84%
CSAT Increase
32%
Containment
2.4%
Reduced Call Abandonment
22%
Cost Savings
~30%
Reduction in AHT

Gain a data-driven advantage and take
control of your CX with our holistic approach.

[24]7 Engagement Cloud

[24]7 Engagement Cloud

Our unified CX platform combines industry-leading conversational AI technology with intuitive agent-side tools to automate conversations and enhance interactions at every touchpoint. Deliver consistent experiences across channels and make it easier to get things done.

The Best CX Talent

The Best CX Talent

We hire the best people, provide targeted training to align omnichannel skills to unique business needs. We have 95% agent retention and are the top-ranked vendor for 90% of our clients. Happy agents, happy customers.

AI Technology

AI Technology

Power up your CX with our Generative AI-driven conversational platform. It anticipates customer needs, routing them to the perfect agent for swift resolutions through natural two-way conversations.

Blending AI + HI

Blending AI + HI

Our agents work alongside advanced AI-powered solutions to enhance every interaction. Agents use collaborative tagging to train AI models and continually improve automation, while AI supports agents to reduce AHT, boost productivity, and contain costs.

Phased Deployment

Phased Deployment

Our phased deployment approach ensures that capabilities and value are delivered incrementally, tailored to each client's unique needs and conditions. This allows for an effective integration of our services, adapting to variations in industry verticals and business models.

Compliance Framework

Compliance Framework

[24]7.ai follows a rigorous framework to ensure ongoing compliance with ever-changing regulatory requirements and simplify auditing. We can also build compliance with organizational regulations, policies, and standards into your operational model.

Resources

Case Study

US Warehouse Club Retailer Drives CX Transformation with [24]7.ai

[24]7 Managed Customer Engagement (MCE) solution automates customer journeys and drives digital channel deflection.

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Datasheet

[24]7 Active Share

Empower agents to deliver visually-rich content to customers during a call
 
 

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Datasheet

[24]7 Engagement Cloud

Unique AI-powered Contact Center as a Service (CCaaS) platform delivers effortless customer, agent, and enterprise experiences.
 

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Let’s Craft the Future of CX Together

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