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[24]7.ai

Customer Self-Service

Empower your customers with instant, accurate support across channels, without agent intervention.

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Automate voice and digital interactions for improved customer CX

Designed to meet the demands of today’s fast-paced, digital-first world, [24]7.ai’s customer self-service solutions use conversational AI to provide customers with quick, intuitive answers across voice, chat, and messaging channels. From routine inquiries to complex requests, self-service automation allows customers to get the help they need independently, reducing wait times and freeing up agents to focus on high-value interactions—creating a seamless, satisfying experience every time

Speak with an expert

Empower Customer Self-service

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Empower Customer Self-service

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Empower Customer Self-service

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Empower Customer Self-service

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Empower Customer Self-service

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Empower Customer Self-service

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Empower Customer Self-service

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Empower Customer Self-service

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Unified Knowledge Base & FAQ Bots

Enhance customer experience and reduce agent workload with AI-powered FAQ bots that deliver instant solutions. With information from a Generative AI-powered dynamic, unified knowledge base empowers both customers and agents to quickly find the most up-to-date answers to common queries, drawing from a range of sources—PDFs, web pages, text files, etc.

Empower Customer Self-service

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

AI-Driven Customer Self-Service

Shift customer inquiries to self-serve channels with smart, conversational AI. Our conversational AI tools allow for seamless interaction across voice (voicebot) and digital channels (chatbot), delivering human-like responses that guide customers through their issues.

Empower Customer Self-service

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Customer Intent Recognition

Our self-service AI tools analyze customer intent, predicting needs and automating responses to deliver service tailored to customer requests. Leverage AI to understand and act on customer intent for efficient resolution.

Empower Customer Self-service

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Flexible Deployment

Use our build-once, deploy-anywhere model to reduce costs and speed up deployment with code-free, intuitive bot building. Build conversations once, optimize as often as you need and watch them work flawlessly across all your channels.

Empower Customer Self-service

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Asynchronous Messaging

Enable asynchronous messaging across channels such as Apple Messages for Business (AMB), Whatsapp, and more to keep conversations ongoing without requiring real-time responses and enabling customers to return to conversations at their convenience.

Empower Customer Self-service

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

IVR and Visual Experience Integration

Integrate IVR with a visual experience to offer efficient self-serve options over voice channels, letting customers resolve issues independently and quickly without waiting for a live agent.

Empower Customer Self-service

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Multimodal Interactions

Enable your customers to engage with your brand seamlessly across multiple channels—text, voice, and visual inputs—all within a single, cohesive experience. Visual Cards can be shared by the chatbots, allowing transactions to be completed effortlessly through a visual interface.

Empower Customer Self-service

Unified Knowledge Base & FAQ Bots

Enhance customer experience and reduce agent workload with AI-powered FAQ bots that deliver instant solutions. With information from a Generative AI-powered dynamic, unified knowledge base empowers both customers and agents to quickly find the most up-to-date answers to common queries, drawing from a range of sources—PDFs, web pages, text files, etc.

AI-Driven Customer Self-Service

Shift customer inquiries to self-serve channels with smart, conversational AI. Our conversational AI tools allow for seamless interaction across voice (voicebot) and digital channels (chatbot), delivering human-like responses that guide customers through their issues.

Customer Intent Recognition

Our self-service AI tools analyze customer intent, predicting needs and automating responses to deliver service tailored to customer requests. Leverage AI to understand and act on customer intent for efficient resolution.

Flexible Deployment

Use our build-once, deploy-anywhere model to reduce costs and speed up deployment with code-free, intuitive bot building. Build conversations once, optimize as often as you need and watch them work flawlessly across all your channels.

Asynchronous Messaging

Enable asynchronous messaging across channels such as Apple Messages for Business (AMB), Whatsapp, and more to keep conversations ongoing without requiring real-time responses and enabling customers to return to conversations at their convenience.

IVR and Visual Experience Integration

Integrate IVR with a visual experience to offer efficient self-serve options over voice channels, letting customers resolve issues independently and quickly without waiting for a live agent.

Multimodal Interactions

Enable your customers to engage with your brand seamlessly across multiple channels—text, voice, and visual inputs—all within a single, cohesive experience. Visual Cards can be shared by the chatbots, allowing transactions to be completed effortlessly through a visual interface.

Finding the Balance between Self-Service and Live Agents

Listen to Michael DeSalles, Principal Analyst at Frost & Sullivan, discuss how finding the ideal balance between self-service and human agents can substantially boost CSAT and brand loyalty.

Key Benefits

Operational Efficiency

Operational Efficiency

Shift customers to self-serve options and reduce dependency on live agents for routine queries – allowing teams to focus on complex interactions, driving down operational costs.

Faster, 24/7 Support

Faster, 24/7 Support

Self-service tools such as chatbots, FAQ bots, and voice bots are available around the clock, providing customers with answers whenever they need them, boosting loyalty.

First Contact Resolution

First Contact Resolution

Resolve customer queries on first interaction with accurate intent prediction and smarter responses

Increased Customer Satisfaction

Increased Customer Satisfaction

With quick, intelligent responses and easy access to answers, customers resolve issues independently, leading to improved CSAT and a stronger brand image.

Cost Reduction

Cost Reduction

Moving customers to self-serve channels helps businesses reduce costs per resolved contact (CPRC), significantly impacting the bottom line by decreasing reliance on high-cost channels.

Scalability & Flexibility

Scalability & Flexibility

Our solutions scale with your business, whether through asynchronous messaging, knowledge base updates, or conversational AI, providing a flexible support framework.

Ask [24]7.ai

Self-service automation empowers customers to resolve inquiries through AI-driven tools such as chatbots, voicebots, and FAQ bots, without needing live agent support.
A knowledge base centralizes information, enabling FAQ bots and customers to access solutions quickly. This reduces agent workload and improves resolution time for customers. Agent can also use the Knowledge base to get instant answers during a call, improving agent efficiency.
Using machine learning, conversational AI analyzes customer behavior and historical data to determine customer intent, enabling more accurate and efficient responses.
Yes, our solutions are designed to complement live agents, seamlessly escalating interactions when necessary to create a balanced and efficient customer experience.
Conversational AI is a type of Artificial intelligence that can simulate human conversation. This technology ranges from fairly simple natural language processing (NLP) to more sophisticated machine learning models that can interpret a much wider range of inputs and carry on more complex conversations.
Interactive voice response (IVR) is an automated phone system that allows customers to first interact with a computer prior to speaking with a representative. [24]7.ai Conversation Automation can provide self-service automation within the IVR and if need be, route calls to the appropriate agent once it collects information from the caller.
Neural Text-to-Speech (NTTS) is an AI-powered service that converts text into lifelike speech. Using deep neural networks, it is possible to produce natural-sounding human sounding speech featuring a variety of accents. that is nearly indistinguishable from the recordings of people.
Speech synthesis markup language (SSML) is an XML-based markup language for speech synthesis applications.
Natural language understanding (NLU) technology, whether used by a chatbot or an intelligent search bot, makes it possible to take a customer's query (the "utterance") and figure out its intended purpose (the "customer intent").
Natural language processing (NLP) is a field of AI that enables computers to analyze and understand human language, both written and spoken.
Generative AI is a type of artificial intelligence that creates new content, such as text, images, or audio, by learning patterns from existing data and generating human-like outputs.
Generative AI enhances contact centers by enabling real-time assistance, automating repetitive tasks, personalizing customer interactions, generating summaries, and improving agent productivity, leading to better customer satisfaction and operational efficiency.
Powered by Large Language Models (LLMs) and Retrieval Augmented Generation (RAG) technology, [24]7 Answers consolidates FAQs, policies, product details, and more into our unified knowledge source, and delivers precise, context-aware responses that enhance customer engagement and satisfaction.
Our solution combines Generative AI with advanced Large Language Models (LLMs) and AI-driven second-pass classifiers. These classifiers leverage curated datasets to analyze and interpret uncommon intents and topic drifts, ensuring precise and contextually accurate responses every time.