Our client a leading consumer electronics retailer, committed to exceptional customer support, faced a major challenge as declining sales performance of chat agents impacted revenue growth and market competitiveness.

To reverse the declining sales performance, we implemented a multi-faceted approach, focusing on strategic hiring, targeted refresher training, cultural transformation to refine agent skills and enhance customer interactions.

By addressing the root causes of declining sales performance through strategic hiring, targeted training, and cultural transformation, we successfully revitalized our clients chat sales operations.

We regained a competitive edge, outperforming competitors in key sales metrics thereby coming a top vendor for the client.