- Why [24]7.ai
- Solutions
End-To-End CX Management
US Retailer Transforms CX with [24]7.ai Managed Customer Engagement
Gold Awards at US Customer Experience Awards, 2024
- Product
[24]7 Engagement Cloud, an AI-powered omnichannel CX platform, equips you to excel at every stage of the customer journey, from the very first interaction to building enduring relationships. A complete package that helps you acquire new customers, nurture existing ones, and drive long-term retention – all on a single, unified platform.
Discover how our platform empowers customers, agents and contact center leaders to deliver exceptional CX: - Services
Crafting Unforgettable Customer Experiences
Go beyond meeting expectations and cultivate customer loyalty. We are passionate CX specialists dedicated to crafting unforgettable experiences. Leverage a powerful blend of expertise, teamwork, and cutting-edge technology to transform your CX strategy. - Company
Explore Locations
- Insights
- Careers
Work @ [24]7.ai
Work Locations
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- Contact Us
Philippines
Beyond Outsourcing: Elevating Business Performance.
Why
Philippines
Recognized as the 10th happiest country in Asia by the Annual World Happiness Report, for having a positive and happy work atmosphere.
Fifth largest English-speaking country globally with a literacy rate of 97.5%.
Boasts of a culture of dedication and hard work with a strong commitment to their outsourced tasks.
Continuous availability across time zones, providing business solutions seamlessly irrespective time zones.
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What we offer
We prioritize
customer needs
Our offerings prioritize exceptional Agent Services, ensuring unparalleled customer support experiences. With a dedicated focus on agent training, empowerment, and technology integration, we guarantee efficient handling of inquiries, prompt issue resolution, and personalized interactions. Our agents are equipped with the latest tools and techniques to deliver superior service across various channels, fostering customer satisfaction and loyalty.
Experience Our Presence In Philippines
With years of contact center operational experience, and AI built into the very core we are creating memorable customer experiences.
What’s our
driving force?
We foster a vibrant and people-oriented culture prioritizing the well-being, growth, and satisfaction creating an environment where everyone feels valued and empowered.
We are committed to cultivating strong leadership through targeted programs and continuous learning, that nurture skills to empower team members to lead with confidence.
We actively seek and celebrate industry accolades, showcasing our dedication to delivering exceptional services and making a positive impact on the industry, our clients, and our employees.
We actively promote and support a work environment that values and encourages work-life balance, allowing our employees to thrive both in and outside the workplace.
We take pride in being a great workplace for all. We go beyond the ordinary, fostering an inclusive environment that embraces diversity and promotes equal opportunities for all regardless of gender and background.
Our Culture
We Strive To Be Better Everyday
At [24]7 Philippines, the ethos is centered around collective effort encapsulated in the tagline "It's all about the WE!" Here, teamwork is paramount, with everyone capable of leading and following as we work towards shared goals. Our company thrives on collaboration, valuing attributes such as transparency, diversity, and a sense of family and fun. Together, we navigate journeys and experiences, from finding solutions to completing tasks - all while supporting one another's growth and development. Our approach to leadership, development, and recognition reflects our commitment to nurturing our employees, acknowledging their contributions, no matter how big or small. We eagerly anticipate enriching both your personal and professional journey with the experiences and opportunities we offer.
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We Are United
We believe in the power of "WE!" – everyone contributes to our shared success.
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We Celebrate Diversity
Collaboration thrives on diversity of thought. Unique perspectives are valued.
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We Support
We journey together, fostering growth and development for all.
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We Have Fun
A positive and enjoyable atmosphere keeps us motivated and inspired.
Acknowledging Excellence
Celebrating Our Standout Achievements.
We’re committed to delivering real results. We launch and scale quickly and use data insights to identify opportunities for continuous improvement.
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Driving Positive Impact
Our Commitment to Corporate
Social Responsibility
At [24]7.ai, we prioritize CSR as a fundamental aspect of our business ethos. Through meaningful initiatives and partnerships, we aim to create a lasting positive impact on society and the environment.
[24]7.ai and Childhope Philippines
[24]7.ai and Childhope Philippines
Empowering children and youth through holistic support. Our CSR partnership provides hot meals to street families in Manila, while also addressing their health, education, and emotional needs. Together, we build brighter futures for children and the youth.
[24]7.ai and CRIBS
[24]7.ai and CRIBS
[24]7.ai and CRIBS to provide bunk beds, demonstrating our commitment to the care and development, as well as the healing and recovery, of children in need of special protection.
Diversity
Diversity, Equity &
Inclusion
At [24]7.ai Philippines, fostering diverse workplace is a core value. We believe in transparency, respect, and teamwork, creating an environment where every employee's voice is heard and valued. We are committed to building a workplace where everyone feels empowered to contribute, regardless of job role, background, or personal identity. We recognize that an inclusive environment is essential to our success, fostering innovation and fueling our growth.
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Testimonials
In Their Own
Words
With years of contact center operational experience, and AI built
into the very core.
I have had a great working experience here at [24]7.ai. In the past 5 years, I have learned many things that prosper growth in my career, such as email support, chat support, and much more. Currently, I'm privileged to have a chance to do new tasks. What is more admirable about [24]7.ai is its inclusive culture for PWDs like me. I am more than glad to be part of this company because of the support and opportunities for the PWD community. Moreover, [24]7.ai also boosted my morale through my recognition as part of the League of the Most Valuable Performers (LMVP).
Katrina C. Bravo
Customer Support Representative
Having been with the company for 8 years and 10 months, I've considered [24]7.ai as my second home. This organization continuously helps me grow not only professionally but personally as well. I am fortunate to work with a pool of people with passion and vision of striving for the best. I can see that my contributions and hard work are truly acknowledged through rewards and recognition.
Leigh Legaspi
Senior Team Leader
Whenever I ask tenured employees why they stayed in [24]7.ai, the most common response that I get is the people they work with. This may sound a clichè, but this is my answer too. [24]7.ai values enable its people to be creative and dynamic by conducting engagement activities that recognize and enhance leadership skills and employee motivation. I always feel safe coming to work knowing that our culture promotes diversity, inclusivity, and collaboration.
Almond Culaban
Senior Trainer / Training Officer
I see no limitations in working with this company. For more than a year in [24]7.ai, I've achieved many things in my professional and personal goals. [24]7.ai has an encouraging environment, and the company's culture has driven me to reach my goals. Also, I am truly grateful and honored that I belong to the team that inspires me to improve myself. They believed in me and saw the potential that I can contribute not only to the company's objectives, but also to my personal achievements.
Banch Primo
Branding Specialist
Time flies when you're doing what you love. Now and then, I have forgotten that I've been a member of [24]7.ai for over three years. The employees here at [24]7.ai are constantly encouraged to exceed their current limits on knowledge and skill sets, and their successes are duly acknowledged and celebrated. For me, [24]7.ai is more of a home than a business.
Charles Justine Payapag
Trainer
One of the most gratifying aspects of working in [24]7.ai is the joy knowing that I have found the BEST COMPANY. I am grateful to [24]7.ai for bringing out the best version of myself. Looking back on my career journey since starting as a Customer Service Specialist in 2008, I have progressed to a multi-skilled Customer Service Representative and received the highest honor of recognizing [24]7.ai’s employees - the prestigious President's Award. Currently, I am embracing a new role as a Customer Experience Analyst. [24]7.ai is indeed a Great Place to Work.
Maria Teresa Ilarde
Customer Experience Analyst
Philippines Team
Join the happiest
minds
Make a difference in the Philippines. Become a frontline hero delivering world-class support. Discover open positions at [24]7.ai
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Gallery
Philippines
in Action
Hire an extended team of trained, experienced and qualified professionals to drive your customer experiences.
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