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[24]7.ai

Analytics

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[24]7 Analytics

Maximize contact center performance by analyzing every customer interactions and turn insights into actionable outcomes

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Introducing [24]7 Analytics, your gateway to unlocking transformative results

Meeting critical KPIs, ensuring compliance, monitoring agent adherence, identifying fraud, and tackling customer dissatisfaction are constant battles for modern contact centers. Traditional methods often fall short, leaving valuable insights hidden and leaving you with reactive solutions.

We go beyond simply measuring satisfaction, resolution, and conversion rates. Our powerful solution analyzes 100% of your customer interactions, uncovering the underlying factors that truly drive these KPIs. Our proprietary data modeling, text mining, and journey mapping tools delve deep into every interaction, revealing hidden patterns and actionable insights across four key areas of performance, quality, compliance and fraud detection.

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Differentiators

[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.

Explore

Differentiators

[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.

Explore

Differentiators

[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.

Explore

Differentiators

[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.

Explore

Differentiators

[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.

Analyze 100% of interaction data

  • Every interaction evaluated by proprietary text mining models
  • Partnership with client SMEs for industry-leading accuracy levels

Explore

Differentiators

[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.

Optimize KPIs through Leading Indicators

  • Text mine unstructured data to uncover drivers influencing performance and quality metrics
  • Enables identification of best practices from top performers

Explore

Differentiators

[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.

Enable every user with custom views

  • Interactive dashboards provide granular views for all business users
  • Intent-driven insights aid in developing focused training/ coaching interventions

Explore

Differentiators

[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.

Address unique business needs with bespoke models

  • Highly tailored models cater to client-specific requirements
  • Verticalized day-zero models expedite model development
  • Custom deployment models to suit your environment and business needs

Explore

Differentiators

[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.

Analyze 100% of interaction data

  • Every interaction evaluated by proprietary text mining models
  • Partnership with client SMEs for industry-leading accuracy levels

Optimize KPIs through Leading Indicators

  • Text mine unstructured data to uncover drivers influencing performance and quality metrics
  • Enables identification of best practices from top performers

Enable every user with custom views

  • Interactive dashboards provide granular views for all business users
  • Intent-driven insights aid in developing focused training/ coaching interventions

Address unique business needs with bespoke models

  • Highly tailored models cater to client-specific requirements
  • Verticalized day-zero models expedite model development
  • Custom deployment models to suit your environment and business needs

Supercharge your data to realize its full potential

Discover paradigm shifting use cases to drive superior efficiencies and experiences.

Performance

Want exceptional results? Empower your agents with the best sales, retention, and conversational practices, to amazingly amplify revenue and CX scores. Leverage our expertise for elevated engagements.

Quality

Want to boost customer confidence and company credibility? Employ a real-time quality review framework to identify, validate and act on every slip-up. Create positive user experiences while achieving unparalleled transaction quality.

Compliance

Want to establish best-in-class transaction integrity? Leverage our modeling expertise for real-time detection of all anomalous instances. Gain your critical compliance edge.

Fraud Detection

Want to unambiguously validate each transaction? Arm your business with a new-age, fully automated audit process that can flag potential frauds. Don't let fraud become a costly predicament.

Resources

Stories that inspires us to do more

Valuable insights, featured stories and material to help you drive success.

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88%

Reduction in Audit Time

For a Large US Retailer with [24]7.ai’s Real-Time Quality Framework

50%

Boost in Sales Conversion

With the 2P strategy for a large American retailer

#1

Vendor Ranking

In compliance scores for a leading American Telco

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