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[24]7.ai

Featured | Award

[24]7.ai – Gold Awards - US Customer Experience Awards 2024

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Putting customers first

Customer-centricity is our guiding star, weaving satisfaction into every interaction. We listen, adapt, and innovate, ensuring their journey with us is exceptional. In our organization, customers aren’t just clients; they’re cherished partners. Their needs fuel our commitment, making us a customer-centric force.

Featured recognitions

With years of contact center operational experience, and AI built into the very core.

2024 Best Customer Service

Winning Gold for Best Customer Service and Best Contact Center.

2023 Future of Work Agent Experience

[24]7.ai wins award for agent experience with Engagement Cloud

2022 CCW Excellence Award for BPO

[24]7.ai Wins CCW Excellence Award for BPO of the Year, 2022.

2022 Leader In SPARK Matrix - Quadrant

[24]7.ai is a leader in SPARK Matrix: Virtual Customer Assistants

2022 Leader Decision Makers Opus Research

Leader: Decision Makers’ Guide to Enterprise Intelligent Assistants

image Winner: [24]7.ai Wins CCW Excellence Award for BPO of the Year, 2022
Winner: [24]7.ai Wins CCW Excellence Award for BPO of the Year, 2022
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image Leader: [24]7.ai is a Leader in SPARK Matrix: Virtual Customer Assistants (VCA), 2022
Leader: [24]7.ai is a Leader in SPARK Matrix: Virtual Customer Assistants (VCA), 2022
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image Leader: Decision Makers’ Guide to Enterprise Intelligent Assistants, 2022
Leader: Decision Makers’ Guide to Enterprise Intelligent Assistants, 2022
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image [24]7.ai named a leader in SPARK Matrix
Leader: [24]7.ai named a leader in SPARK Matrix: CX Management Services 2022
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image [24]7.ai named leader in AI and Analytics Quadrant of ISG Provider Lens™, 2021
Leader: [24]7.ai named leader in AI and Analytics Quadrant of ISG Provider Lens™, 2021
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image Contact Center Technologies For Customer Service, Q1 2021
The Forrester Tech Tide: Contact Center Technologies For Customer Service, Q1 2021
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image Insights-Based Services Will Future-Proof BPO, 2020
Insights-Based Services Will Future-Proof BPO, 2020
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image PEAK Matrix for Conversational AI Technology Vendors, 2021
Leader: PEAK Matrix for Conversational AI Technology Vendors, 2021
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image Intelligent Automation – Solutions and Services, 2020
Leader: Intelligent Automation – Solutions and Services, 2020
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image Aragon Research Globe for Conversational AI, 2021
Aragon Research Globe for Conversational AI, 2021
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image [24]7.ai named major contender in the Everest Group Peak Matrix® for CXM Service Providers, 2021
Leader: [24]7.ai named major contender in the Everest Group Peak Matrix® for CXM Service Providers, 2021
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image Intelligent Virtual Assistant, 2020-21
Decision Matrix: Intelligent Virtual Assistant, 2020-21
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image Decision Makers’ Guide to Enterprise Intelligent Assistants, 2021
Leader: Decision Makers’ Guide to Enterprise Intelligent Assistants, 2021
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image SPARK Matrix Virtual Customer Assistants (VCA), 2021
SPARK Matrix Virtual Customer Assistants (VCA), 2021
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image Frost Radar™ North America Customer Experience Outsourcing Service Market
Leader: Frost Radar™ North America Customer Experience Outsourcing Service Market
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image Future Of Work Agent Experience Achievement 2023
Future Of Work Agent Experience Achievement 2023
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image Best Companies To Work - Great Place To Work - India 2023
Best Companies To Work - Great Place To Work - India 2023
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image Great Place To Work - Certified- June 2023 - June 2024 - India
Great Place To Work - Certified- June 2023 - June 2024 - India
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image Best Workplaces in IT & BPM - Great Place To Work - India 2022
Best Workplaces in IT & BPM - Great Place To Work - India 2022
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image Great Place To Work - Certified- July 2022 - June 2023 - India
Great Place To Work - Certified- July 2022 - June 2023 - India
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image Best Workplaces for Women - Great Place To Work - India 2022
Best Workplaces for Women - Great Place To Work - India 2022
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image Great Manager Institute - Leadership Factories - India 2023
Great Manager Institute - Leadership Factories - India 2023
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image Great Place To Work - Certified- Nov 2023 - Nov 2024 - PH
Great Place To Work - Certified- Nov 2023 - Nov 2024 - PH
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image Best Workplaces in IT & BPM - Great Place To Work - Philippines 2023
Best Workplaces in IT & BPM - Great Place To Work - Philippines 2023
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image Best Workplaces - Great Place To Work - Philippines 2023
Best Workplaces - Great Place To Work - Philippines 2023
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image Asia Leaders Awards
Asia Leaders Awards
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image Great Place To Work - Certified- Dec 2022 - Dec 2023 - PHL
Great Place To Work - Certified- Dec 2022 - Dec 2023 - PHL
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image Asia CEO Awards - One True Prize
2023
Asia CEO Awards - One True Prize
2023
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image Asia Pacific Enterprise Awards
APEA 2023
Asia Pacific Enterprise Awards
APEA 2023
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image Best Workplaces Large - Great Place To Work - Philippines 2022
Best Workplaces Large - Great Place To Work - Philippines 2022
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image Great Place To Work - Certified- Dec 2021 - Dec 2022 - PHL
Great Place To Work - Certified- Dec 2021 - Dec 2022 - PHL
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image International Innovation
Awards
International Innovation
Awards
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image CCW Excellence Awards Winner - BPO OF THE YEAR - June 2021
CCW Excellence Awards Winner - BPO OF THE YEAR - June 2021
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image Great Place To Work - Certificada - AGO 2022 - AGO 2023 - GT
Great Place To Work - Certificada - AGO 2022 - AGO 2023 - GT
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Review

What analysts
are saying

With years of contact center operational experience, and AI built
into the very core.

[24]7.ai has carved a niche for itself as a conversational AI innovator leveraging chat as the primary delivery mode for customer service support. It is investing in its CXM services capabilities by leveraging digital technologies to empower its agents through coaching platforms, training gamification, and mobile-based applications for continuous learning. In addition, with the release of [24]7.ai Engagement Cloud, it earned its position as a Major Contender in our Global CXM PEAK Matrix® assessment by adding to its digital toolkit an integrated suite designed to power both voice and digital interactions in an easy-to-deploy platform that combines behavioral, transactional, and historical data to predict customers’ requirements.

Shirley Hung

Vice President, Everest Group

[24]7.ai was continually rated as the #1 provider in 10 lines of businesses (LOBs) every month by a top telecom provider. Low attrition rates can be attributed to the use of automation, agent assist solutions, excellent incentives, an enjoyable work environment, and a rigorous approach to hiring talent.

Alpa Shah

Vice President, CX

[24]7.ai has emerged as a Leader on Everest Group’s Conversational AI PEAK Matrix® assessment due to its strong conversational AI capabilities in voice and digital offerings, and in its power, agent assist solution, as well as its flexibility in allowing integration with multiple enterprise applications. In addition, its focus and investments across the major elements of the Conversational AI ecosystem, including automation, analytics, and security, has helped it build differentiation and create value for its clients. With a roadmap that includes adding more features and functionalities to the solution in the near-term, [24]7.ai has set itself well for success in this fast-growing market.

Sharang Sharma

Practice Director, Everest Group

[24]7.ai helped a large hotel provider to achieve three times its conversation rate and a 97% CSAT rating after deployment of [24]7 Answers and Conversational AI.

Alpa Shah

Vice President, CX

The … leaders in this report take a holistic approach to creation and management of Intelligent Assistants, and deliver tangible differences in high-value use cases, across multiple channels,” said Dan Miller, lead analyst, Opus Research. [24]7.ai scored highly because its integrated suite of conversational AI services powers both voice and digital interactions and provides orchestration and management tools that enable human agents and AI-powered virtual agents to work together and reduce average handle time, boost efficiency and measurably improve customer experience.

Dan Miller

Lead analyst, Opus Research

Frost & Sullivan… continually identifies and evaluates growth opportunities across multiple industries, technologies, and regions of the world. We identify companies that consistently develop growth strategies based on a visionary understanding of the future, and, thus, more effectively address new challenges and opportunities. This … involves deliberation of best practices and deployment of strategic analytics of best practices and the development of core analytics... Against this backdrop, Frost & Sullivan recognizes [24]7.ai for its valuable achievement.

Darrell Huntsman

Chief Executive Officer, Frost & Sullivan

[24]7.ai has carved a niche for itself as a conversational AI innovator leveraging chat as the primary delivery mode for customer service support. It is investing in its CXM services capabilities by leveraging digital technologies to empower its agents through coaching platforms, training gamification, and mobile-based applications for continuous learning. In addition, with the release of [24]7.ai Engagement Cloud, it earned its position as a Major Contender in our Global CXM PEAK Matrix® assessment by adding to its digital toolkit an integrated suite designed to power both voice and digital interactions in an easy-to-deploy platform that combines behavioral, transactional, and historical data to predict customers’ requirements.

Shirley Hung

Vice President, Everest Group

[24]7.ai was continually rated as the #1 provider in 10 lines of businesses (LOBs) every month by a top telecom provider. Low attrition rates can be attributed to the use of automation, agent assist solutions, excellent incentives, an enjoyable work environment, and a rigorous approach to hiring talent.

Alpa Shah

Vice President, CX

[24]7.ai has emerged as a Leader on Everest Group’s Conversational AI PEAK Matrix® assessment due to its strong conversational AI capabilities in voice and digital offerings, and in its power, agent assist solution, as well as its flexibility in allowing integration with multiple enterprise applications. In addition, its focus and investments across the major elements of the Conversational AI ecosystem, including automation, analytics, and security, has helped it build differentiation and create value for its clients. With a roadmap that includes adding more features and functionalities to the solution in the near-term, [24]7.ai has set itself well for success in this fast-growing market.

Sharang Sharma

Practice Director, Everest Group

[24]7.ai helped a large hotel provider to achieve three times its conversation rate and a 97% CSAT rating after deployment of [24]7 Answers and Conversational AI.

Alpa Shah

Vice President, CX

The … leaders in this report take a holistic approach to creation and management of Intelligent Assistants, and deliver tangible differences in high-value use cases, across multiple channels,” said Dan Miller, lead analyst, Opus Research. [24]7.ai scored highly because its integrated suite of conversational AI services powers both voice and digital interactions and provides orchestration and management tools that enable human agents and AI-powered virtual agents to work together and reduce average handle time, boost efficiency and measurably improve customer experience.

Dan Miller

Lead analyst, Opus Research

Frost & Sullivan… continually identifies and evaluates growth opportunities across multiple industries, technologies, and regions of the world. We identify companies that consistently develop growth strategies based on a visionary understanding of the future, and, thus, more effectively address new challenges and opportunities. This … involves deliberation of best practices and deployment of strategic analytics of best practices and the development of core analytics... Against this backdrop, Frost & Sullivan recognizes [24]7.ai for its valuable achievement.

Darrell Huntsman

Chief Executive Officer, Frost & Sullivan

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