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[24]7.ai

Safety Is Standard

Experience the future of customer engagement and safeguard your brand with transparent and secure AI. At [24]7.ai, we prioritize the security and reliability of your AI interactions with advanced BotSafe™ technology integrated into your contact center. You get the power of Generative AI, and we provide the safeguards with our expertise and technology.

Deliver Frictionless CX

Elevate every customer interaction with hyper-personalized, natural, and predictive responses, and drive self-serve like never before.

Ace Containment

Ace Containment

Conquer uncommon intents and topic drifts with advanced Large Language Models (LLMs). Our AI-driven second-pass classifiers leverage curated datasets, guaranteeing precise responses every time.

Generative AI Bots for Self-Serve

Generative AI Bots for Self-Serve

Empower your customers with unmatched self-service capabilities. Our AI bots handle diverse inquiries, reducing reliance on human agents and deliver fast, accurate resolutions.

Achieve Peak Agent Performance

Transform agents into the best versions of themselves with [24]7 Copilot that empowers them to deliver quicker resolutions, resulting in happier customers.

Agent Assist

Empower agents with AI-enabled real-time, next-best responses and next-best actions for an unmatched customer experience.

Smart Rating

Evaluate and score agent performance in real-time, allowing agents and supervisors to identify gaps and map customized trainings as needed.

Auto Summary

Summarize conversations automatically into bite-sized notes with key details (intent, outcome, issues, sentiment, preference) – saving agents’ time, and facilitating seamless handoffs to the next agents to ensure continuity of support and enhancing repeat connect experience.

Conversation Simulation

Simulate customer conversations to provide agents with unlimited practice sessions for honing their responses against various personalities, emotions, and goals, creating an immersive training program. Agents get trained on call drivers & intents that matter and are ready for customer-facing scenarios from day one.

Agent Training, powered by Generative AI

[24]7.ai’s Generative AI suite empowers teams with AI-driven tools to optimize agent performance and handle complex interactions efficiently. This ensures faster issue resolution, higher customer satisfaction, and reduced agent burnout, addressing talent acquisition challenges. Our unified solution identifies and hires ideal agents, equipping them with advanced AI tools. Continuous on-the-job training keeps agents updated on new service trends, supported by real-time performance scoring for comprehensive evaluation.
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Recognitions

Leader: [24]7.ai is a Leader in SPARK Matrix: Virtual Customer Assistants (VCA), 2022

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Leader: Decision Makers’ Guide to Enterprise Intelligent Assistants, 2022
 

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Leader: [24]7.ai named a leader in SPARK Matrix: CX Management Services 2022
 

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Leader: [24]7.ai named leader in AI and Analytics Quadrant of ISG Provider Lens™, 2021
 

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Resources

Solution Brief

Agent Training, powered by Generative AI

Transform agents into the best versions of themselves.
 
 

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Datasheet

[24]7 Engagement Cloud
 

Discover the CX platform facts
 
 

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Analyst Report

Human Intelligence: The Key to Harnessing Generative AI

An Opus Research paper on use cases, challenges, and “AI+HI” approach to harness the potential of generative AI.

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