Contact Center Services & Solutions For Healthcare

Bring AI and insights into your healthcare customer experience CX

The healthcare industry is more complex than ever, and connecting patients with the information and services they need can be challenging—but it’s crucial to providing the consumer-like experiences people have come to expect. That means letting patients choose their channel, making self-service an option, and delivering experiences that are efficient, effective, and satisfying. To make it easy for patients to get what they need without hiring an army of support agents, you need AI-powered solutions built for healthcare needs.

[24]7.ai combines industry-leading conversational AI with over 20 years of experience making customer engagement better across digital and voice channels. We blend machine automation and human insight to streamline interactions, control costs, and improve Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores. Our build once, deploy anywhere model lets you extend the value of your CX investment and scale easily to meet your customers on the channels they prefer. Plus, we have the unique ability to seamlessly transfer conversations to a HIPAA compliant channel to discuss health information securely. [24]7.a is the partner you can trust to bring the power of AI to your patient engagement—right now, and into the future.

Guiding the patient journey in healthcare

Increase satisfaction and loyalty at every interaction.

Guiding the healthcare insurance journey

Ease questions and claims at every interaction.

HIPAA compliance

[24]7.ai is compliant with Health Insurance Portability and Accountability Act (HIPAA). We ensure our compliance with all HIPAA Rules (Privacy, Security, and Breach Notification) and adhere to the regulated Administrative, Physical, and Technical Safeguards. [24]7.ai is dedicated to securing any Protected Health Information (PHI) or Electronic Protected Health Information (ePHI) at all times.

Healthcare chatbots transform and simplify
patient experiences at scale

Providers

Patient acquisition
Prioritization and triage
Customer engagement
Appointment scheduling
Medical adherence
Billing inquiries
Answering FAQs (hours, locations, fee schedules)

Insurers

Customer acquisition
Plan selection and pricing
Coverage questions
Billing inquiries
Locating a provider
Answering FAQs

Pharmacy

Medication access and review
Order refills
Additional refill authorization
Complication details
Delivery options
Proactive alerts and reminders (daily medication reminders, immunization, clinical service)

Take patient engagement to the next level
with conversational AI

Make it easier to get things done

Give patients a consistent, familiar experience across channels—from messaging platforms to your secure native app. With [24]7.ai, you can automate answers, using healthcare chatbots, to common questions about things like coverage, prescriptions, and provider locations. An intelligent chatbot can even manage more complex interactions such as appointment scheduling, payment questions, and health condition tracking. Save your patients time and effort by putting answers at their fingertips instead of making them call or search on your website. And with our build once, deploy anywhere model, you can easily extend support to new channels using the content that’s already working.

Boost productivity

For patient needs that require human support, [24]7.ai Engagement Cloud brings together the best of both worlds. Our advanced natural language capabilities allow the AI to extract the true meaning behind what your patients are saying and anticipate what they need. It can even detect sentiment, and knows when to escalate to a live agent or how to guide the conversation based on intent. When an agent steps in, the chatbot or IVR provides context and personal details for faster resolution. Get closer to your patients however they connect—across phone, web chat, SMS, or digital messaging platforms. Be there to show them you care.

Personalized patient experience

Smarter automation helps increase self-service containment and control support costs, without sacrificing CAHPS. Plus, a better patient experience drives loyalty and builds your brand reputation. With [24]7 Target, you can create a personalized, hyper-targeted outreach program to provide a personal touch with no agent assistance. Send messages for appointment reminders and follow-up visits, or complex tasks like asking a patient to change their dressing after a surgical procedure. You can even schedule daily reminders to take medication or get up and do some exercise. After all, helping your patients stay healthy is at the heart of everything you do—and [24]7.ai can help keep them on track.

AI in healthcare transforms the customer experience and drives measurable success

85%

Average accuracy rate

91%

CSAT scores

10M+

Questions answered/month

90%

Average answer rate