AI in Insurance

Increase customer experience in the insurance industry with easy digital interactions powered by artificial intelligence, machine learning, and AI-powered chatbots.

Blend AI and Agents to enhance experiences and efficiency

[24]7.ai redefines customer experience (CX) across every interaction. Our conversational AI platform lets you meet consumers where they are, anticipate their needs, and deliver exactly the right response. It is the only platform that predicts intent and resolves interactions consistently across time and channels.

[24]7.ai digital-first solutions help improve customer experience by addressing insurance administration issues, claim filings, status checks, and even repair scheduling. Upgrade your CX by integrating insurance chatbots into digital and voice channels to enable self service, which seamlessly transitions to live agents at critical moments. Get started quickly with 200+ AI-powered prebuilt insurance intent models that simplify your insurance processes and deliver a personalized experience across all your customer touchpoints.

Guiding the customer journey in insurance

Engage and satisfy your customers in every interaction.

AI in insurance: transform your customer journey

Acquisition and Service

Acquisition and Service

New policy quotes
Coverage renewals
Welcome calls
Servicing journey examples: reporting, filing and tracking claims, policy deductibles, proof of insurance

Retention and Loyalty

Retention and Loyalty

Proactive reminders
Regulation changes and policy implications
Fast response times to account servicing

Customer Experience

Customer Experience

Predict service or sales intents across all channels
Intervene in real-time to guide outcome
Transfer context across channels for continuous experience

Maximize Profits

Maximize Profits

Agent utilization and productivity
Data and analytics
Containment rates
Technology and digital experiences

Chatbots in the insurance industry simplify the way customers do business with you

[24]7.ai chatbots discern intent, communicate in natural language, understand context, and sense emotional discomfort. Seamless interactions for insurance inquiries or transactions on any channel make for happy policy holders—and greater profits for you.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Operationalize Messaging

Messaging is profoundly changing the way consumers interact with businesses. Learn how [24]7.ai can help you improve customer satisfaction and strengthen loyalty by using conversational AI to make messaging a key part of your operation.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Hybrid Support

Our expertise and best-in-class hybrid work solutions ensure your business stays agile during crises, seasonal fluctuations, and unexpected events.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Operationalize Messaging

Messaging is profoundly changing the way consumers interact with businesses. Learn how [24]7.ai can help you improve customer satisfaction and strengthen loyalty by using conversational AI to make messaging a key part of your operation.

Hybrid Support

Our expertise and best-in-class hybrid work solutions ensure your business stays agile during crises, seasonal fluctuations, and unexpected events.

Choose a customer experience

Guiding the healthcare insurance journey

Ease questions and claims at every interaction.

Change policy coverage

[24]7 Assist lets customers chat with a live agent.

Chat with a virtual agent

Build a virtual agent using [24]7 Conversations enabling your customers to ask questions while on your website.

Request proof of insurance

[24]7 Voices offers an interactive voice response (IVR) self-service option for customers to resolve simple tasks.

Change payment method

For involved requests, customers transfer seamlessly from a chat agent to a voice agent who uses [24]7 Active Share to visually share detailed information during the call.

Automation can support any type of insurance-related interaction

43% +

Containment rate

70%

Insurance service interactions solvable with automation

91%+

CSAT scores

2.4M+

Annual cost savings with a conversational AI solution

Explore our applications & technology

We’re committed to delivering real results. We launch and scale quickly and use data insights to identify opportunities for continuous improvement.

[24]7 Engagement Cloud

[24]7 Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and...

Messaging

Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual...

[24]7 Conversational AI

[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy ac...

CX Services

[24]7 CX Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging

[24]7 Assist

Empowers agents to quickly resolve customer issues across voice, video, chat, and messaging channels.

[24]7 Answers

Instead of providing lengthy FAQ content, delight your customers with a Q&A Chatbot that converts FAQs to conversions.

[24]7 Voices

Improve customer satisfaction by automating customer service. Know how to deliver a better customer experience with call automation.

Journey Analytics

[24]7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel...

[24]7 Target

[24]7 Target helps brands to design and deliver personalized and targeted experiences across devices and channels through dynamic...

Let’s Craft the Future of CX Together

Let’s Connect

Let’s Connect