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[24]7.ai

AI in Travel & Hospitality

Lower costs and optimize self-service with artificial intelligence, machine learning, and AI-powered agents.

Reduce operating costs and wait times

The travel and hospitality industry needs to adapt to evolving business, technology, and market trends such as increased use of mobile devices and apps to enable more personalized travel experiences.

[24]7.ai offers artificial intelligence self-service solutions and an AI travel assistant to optimize the customer experience (CX) across messaging, voice, and digital channels. We deliver the only platform that leverages behavioral, transactional, and historical data to anticipate consumer intent. If your call centers are flooded with reservation inquiries, itinerary changes, cancellations, or simple purchase and rewards questions—and you want to increase customer satisfaction and lower operating costs—now is the time to deploy a [24]7.ai conversational AI solution.

Travel and hospitality chatbots: deliver personalized,
relevant, and contextual experiences

Customer Experience

Customer Experience

  • Product research and comparison
  • Bundling offers
  • Intent-driven sales or service journeys
  • Simple account creation

Retention and Loyalty

Retention and Loyalty

  • Reservations
  • Modifications or cancellations
  • Check-in/checkout
  • Reward programs
  • Account management

Lower Costs

Lower Costs

  • Increase self-service across all channels
  • Increase first contact resolution
  • Minimize contacts per customer
  • Lower average handing time with blended AI and live agent experiences

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Operationalize Messaging

Messaging is profoundly changing the way consumers interact with businesses. Learn how [24]7.ai can help you improve customer satisfaction and strengthen loyalty by using conversational AI to make messaging a key part of your operation.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Hybrid Support

Our expertise and best-in-class hybrid work solutions ensure your business stays agile during crises, seasonal fluctuations, and unexpected events.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Operationalize Messaging

Messaging is profoundly changing the way consumers interact with businesses. Learn how [24]7.ai can help you improve customer satisfaction and strengthen loyalty by using conversational AI to make messaging a key part of your operation.

Hybrid Support

Our expertise and best-in-class hybrid work solutions ensure your business stays agile during crises, seasonal fluctuations, and unexpected events.

Make it simple for customers to do business with you

  • Improve Conversions:Increase incremental revenue by approaching prospects at the right time based on their intent and their propensity to book travel or make reservations.
  • Create Differentiated Experiences: Streamline and simplify traveler experiences from research, booking, and looking up existing reservations to selecting rooms/seats, checking fee details and cancellation policies, and modifying or cancelling reservations. Present the next best action based on customer history and the conversation context across channels.
  • Reduce Customer Service Costs: Use predicted intent to direct customers to self-service for routine inquiries such as account maintenance, balance and transaction information, merchant rewards, point balances, and elite levels. Transition seamlessly to live-agent service—the full conversation context transfers as well—for more complex requests and inquiries. Hospitality Video Thumbnail

Make the right choice for your AI travel assistant

Lower costs by increasing customer self-service across all channels

A Global Hotel Chain

Reduced calls to live agents by 11% after implementing a [24]7.ai interactive voice response (IVR) solution.

Use advanced insights to deliver outstanding experiences

A Global Hotel Chain

Earned a 97% CSAT rating after deploying [24]7.ai Conversations to create positive customer experiences.

Our AI-powered travel and hospitality assistant handles enormous
volumes with industry-leading success

90%
CSAT scores
2.6M+
Chat interactions/year
77%
Chat resolution rate

Resources

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Explore our applications & technology

We’re committed to delivering real results. We launch and scale quickly and use data insights to identify opportunities for continuous improvement.

[24]7 Engagement Cloud

[24]7 Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and...

Messaging

Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual...

[24]7 Conversational AI

[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy ac...

CX Services

[24]7 CX Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging

[24]7 Assist

Empowers agents to quickly resolve customer issues across voice, video, chat, and messaging channels.

[24]7 Answers

Instead of providing lengthy FAQ content, delight your customers with a Q&A Chatbot that converts FAQs to conversions.

[24]7 Voices

Improve customer satisfaction by automating customer service. Know how to deliver a better customer experience with call automation.

Journey Analytics

[24]7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel...

[24]7 Target

[24]7 Target helps brands to design and deliver personalized and targeted experiences across devices and channels through dynamic...

Let’s Craft the Future of CX Together

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