Contact Center Services & Solutions For Utilities Sector | 247.ai

Improve customer service and turn customers into advocates

Significant changes in the utilities industry include rising customer expectations for online customer service and support, digital payment, and account management. Consumers expect a personalized experience and easily accessible answers to questions on subjects ranging from service, upgrades, clean energy options, prepaid billing, home energy management, to real-time outage reporting.

Energize your business and customer relationships with the power of artificial intelligence, machine learning, and AI-powered agents. [24]7.ai solutions let you support your customers whenever they want it and on their device of choice. Use data to predict consumer intent and then respond in real time, creating happy customers and advocates for your business.

Deliver personalized, relevant, and contextual experiences

Customer Acquisition

Customer Acquisition

Product research and comparison
Bundling offers
Intent-driven service journeys
Service coverage and location
Additions and modifications

Retention and Loyalty

Retention and Loyalty

Billing and usage questions
Account management
Rebates and rewards programs

Optimization and Cost Reduction

Optimization and Cost Reduction

Increase self-service rates across all channels
Increase first contact resolution
Lower average handing time with blended AI and live agent experiences

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Operationalize Messaging

Messaging is profoundly changing the way consumers interact with businesses. Learn how [24]7.ai can help you improve customer satisfaction and strengthen loyalty by using conversational AI to make messaging a key part of your operation.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Hybrid Support

Our expertise and best-in-class hybrid work solutions ensure your business stays agile during crises, seasonal fluctuations, and unexpected events.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Operationalize Messaging

Messaging is profoundly changing the way consumers interact with businesses. Learn how [24]7.ai can help you improve customer satisfaction and strengthen loyalty by using conversational AI to make messaging a key part of your operation.

Hybrid Support

Our expertise and best-in-class hybrid work solutions ensure your business stays agile during crises, seasonal fluctuations, and unexpected events.

How [24]7.ai can make memorable moments for your customers

Customer Self-Service

Create intent-driven engagement and provide connected experiences across channels.

Proactive outreach to improve customer engagement

Increase incremental revenues

Boost net new revenue by approaching prospects based on their intent and propensity to apply for new connections, pricing modifications, and more. Increase conversions by guiding them with self-service or assisted service during every stage of the acquisition and application process.

Improve customer experience

Better identify customers likely to surface complaints or issues and then intervene for a timely resolution, steering customers to the best escalation channel for their intent. Promote the next best action based on customer intent and history informed by big data and predictive analytics.

Boost operational efficiencies

Provide intelligent, automated, always-on self-service to immediately resolve routine inquiries on topics such as duplicate billing, tariff plans, usage, and terms and conditions. Transition seamlessly to assisted service—the full conversation context transfers as well—for more complex requests and inquiries.

[24]7.ai is the right choice for utility companies

Lower costs and improve CSAT/NPS by implementing self-service across channels

A Leading US Energy Provider

Improved CSAT 30% and reduced annual costs $1 million by implementing [24]7 Answers to deflect calls and emails.

Improve customer experience and call deflection with virtual agent chatbots

A Canadian Utility

In the 11 months since the utility deployed a [24]7.ai chatbot to interact with its four million customers, the chatbot answered more than 720,000 questions with 94% accuracy.

Explore our applications & technology

We’re committed to delivering real results. We launch and scale quickly and use data insights to identify opportunities for continuous improvement.

[24]7 Engagement Cloud

[24]7 Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and...

Messaging

Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual...

[24]7 Conversational AI

[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy ac...

CX Services

[24]7 CX Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging

[24]7 Assist

Empowers agents to quickly resolve customer issues across voice, video, chat, and messaging channels.

[24]7 Answers

Instead of providing lengthy FAQ content, delight your customers with a Q&A Chatbot that converts FAQs to conversions.

[24]7 Voices

Improve customer satisfaction by automating customer service. Know how to deliver a better customer experience with call automation.

Journey Analytics

[24]7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel...

[24]7 Target

[24]7 Target helps brands to design and deliver personalized and targeted experiences across devices and channels through dynamic...

Let’s Craft the Future of CX Together

Let’s Connect

Let’s Connect