Our client, a large US retailer, was chosen by the US Centers for Disease Control and Prevention (CDC) and the US Federal Retail Pharmacy Program to join the network of pharmacies providing vaccines to eligible individuals across the US.

As their preferred partner, [24]7.ai was tasked with supporting efforts to schedule vaccination appointments at the retailer’s US pharmacies.

We needed to hire, onboard, and train hundreds of agents within weeks. Leveraging our 25 years of operational expertise in managing contact centers and our dedication to supporting our customers’ needs, we successfully hired and trained 500 full-time agents in just two weeks.

We quickly ramped up with agents in Guatemala and the Philippines to manage phone appointments