Our client is a leading U.S. digital bank that is redefining modern banking. As a mobile-centric bank, they are committed to providing a seamless financial experience tailored to customers’ lifestyles. The client aimed to enhance the QA framework to align with the ever-changing needs and demands of their customers.

To accomplish this, refining the way customer interactions were evaluated was necessary. The client recognized an opportunity to streamline evaluations and ensure a more impactful focus on key customer interaction elements.

[24]7.ai collaborated closely with the client to implement a newer, more concise quality scorecard.

[24]7.ai successfully enhanced customer interactions, strengthened compliance measures, and demonstrated adaptability in meeting the evolving needs of the client