Skip links

Search our articles, success stories, resources and offerings

Sign In
Contact us
[24]7.ai

Conversation Automation

Deliver smarter CX with AI-powered virtual agents that redefine omnichannel self-serve and resolve queries instantly

Request Demo

Put customers in control of conversations with personalized, predictive experiences on their preferred channel.

Watch Video

AI that Understands Your Customers

Industry-leading Conversational AI technology to automate customer interactions across voice and digital channels. Built using proprietary natural language processing (NLP) technology, [24]7.ai’s intelligent virtual agents truly understand the meaning behind every customer request and ensure a contextual, on-demand support experience for your customers.

Automation that Drives Self-service

Empower customer self-serve across voice, chat, and messaging channels—without human agent intervention. Virtual agents answer customer queries instantly with natural, interactive conversations, improving FCR and operational efficiency.

Bot Building that is Effortless

Reduce costs and speed up deployment with code-free, intuitive bot building. Build conversations once and watch them work flawlessly across all your channels.  Update content as often as you need and publish changes in seconds, optimizing customer experiences.

Drive Exceptional Results

40%
Query Resolution Through Self-serve
+96%
Customer Satisfaction Rate
+50%
Automation
4.2M
Virtual Agent Inquiries Handled Per Year

Self-serve Across Every Customer Touchpoint

Interactive FAQs

Interactive FAQs

Deliver modern, natural, and context-aware FAQs that deploy easily and answer questions in multiple languages. Seamlessly connect users to live agents when needed.

Natural Language IVR

Natural Language IVR

Transform your IVR with AI-powered human-like smart responses for a natural, self-service experience. Resolve customer issues faster by understanding accents, dialects, and slang accurately.

Semantic Search

Semantic Search

Understand customer requests and provide accurate responses, even if they are misspelled or have contextual nuances.

Unified Knowledge Base

Unified Knowledge Base

Enhance self-service with a centralized knowledge base and deep learning technologies for seamless customer and agent support.

Multimodal CX

Multimodal CX

Upgrade traditional IVR calls by pushing rich, interactive visuals on smartphones. Customers can complete complex tasks independently for a smoother experience.

Voice2Messaging

Voice2Messaging

Route voice callers to chat with agents on messaging channels for a seamless omnichannel experience, combining IVR efficiency with messaging flexibility.

Empower Exceptional Experiences
with AI-powered Features

Vertical Ontologies

Pre-built intent models reduce bot development complexity. This lets you understand users from day one and deploy chatbots across various industries.

Behavioral Analysis and Natural Language Understanding (NLU)

Our AI analyzes behavior, not just words, to understand your customers' true needs. Get them the perfect response—from virtual or live agents—instantly.

Sentiment Detection

[24]7 Engagement Cloud detects when a customer is uncomfortable and intelligently escalates the interaction seamlessly to a live agent.

Contextual Support

Seamlessly transfer of complex chats to live agents with full conversation history. No more starting from scratch—agents get up to speed instantly, boosting resolution times and CSAT.

Familiar Experiences

Deploy your bots across voice and digital channels—all with one model and deliver familiar experiences for customers. Fine-tune and update models on the fly to maximize deflection.

Natural Sounding Voice Interactions

Make sure your bot sounds human. Fine-tune utterances with Neural TTS & SSML editing for natural-sounding interactions.

Cost Effective

Slash interaction costs. Deploy virtual agents to enhance existing solutions for a more cost-effective customer experience.

API Integrations

Seamlessly connect your bot to CRMs or any data source for richer context in every conversation.

Data-driven Analytics

Smarter conversations with advanced analytics optimize efficiency and refine responses for continuous improvement.

Frequently Asked Questions

 

Conversational AI is an umbrella term used to describe various methods of enabling computers to carry on a conversation with a human. This technology ranges from fairly simple natural language processing (NLP) to more sophisticated machine learning models that can interpret a much wider range of inputs and carry on more complex conversations.

Learn why conversational AI is essential for your business and how it can make a real impact.

Interactive voice response (IVR) is an automated phone system that allows customers to first interact with a computer prior to speaking with a representative. IVR technology has the ability to route calls to the appropriate department once it collects information from the caller.
Neural text to speech (NTTS) is a model that uses machine learning technologies to generate synthesized speech from text that sounds like a human voice. Using neural networks, it is possible to produce natural-sounding speech featuring a variety of accents.

Natural language understanding (NLU) technology, whether used by a chatbot or an intelligent search bot, makes it possible to take a customer's query (the "utterance") and figure out its intended purpose (the "customer intent").

Natural language processing (NLP) is a field of AI that enables computers to analyze and understand human language, both written and spoken.

Explore

Impact Stories

The best part of our solutions is seeing how they translate in the real world. Our commitment to CX has earned the trust of our clients worldwide resulting in an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

View all

+3%

Sales Lift

Achieving $1.8 Million Incremental Revenue: PepsiCo’s Success with [24]7 Target

$34.4 M

Savings

Leading US Satellite TV Provider Saves $34.4 Million with [24]7.ai Chatbots

Resources

Datasheet

[24]7 Conversations

Automate personal, natural interactions across every touchpoint with industry-leading conversational AI on unified platform.

Read More
Datasheet

[24]7 Answers

Modernize your self-serve and FAQ experience with fast, accurate answers.
 

Read More
Data Sheet

[24]7 Voices

Delight customers while delivering cost reductions through increased self-service with the AI-powered conversational IVR.

Read More

Let’s Craft the Future of CX Together

Let’s Connect
Let’s Connect