The aerospace and defense conglomerate faced a merger, prompting concerns about efficiently addressing HR inquiries for its 80,000 employees. [24]7.ai provided an AI-driven chatbot solution, reducing the volume of calls by 80%. With machine learning, the chatbot now answers 80% of questions accurately. Personal inquiries are promptly redirected to HR staff. This initiative not only streamlined HR processes but also garnered interest from other departments for similar implementations. By leveraging [24]7.ai’s technology, the company achieved significant time savings and enhanced employee satisfaction.

In the initial phase, the chatbot accommodated 1200 – 1500 interactions on a regular week. That’s a lot of avoided phone calls! With AI, machine learning, and on going optimization, [24]7 Answers now answers nearly 80 percent of employee questions.