A leading US membership retailer partnered with [24]7.ai to enhance their membership renewal process through the implementation of [24]7 Active Share. ​ This multimodal solution allows voice callers to complete secure payments digitally, resulting in a 95% payment success rate. ​

The digital engagement approach improved payment accuracy, security, and customer experience while reducing call handling times. The solution’s success led to its expansion, involving around 150 agents. ​ The retailer achieved significant operational efficiency, enhanced data security, and increased customer and agent satisfaction, setting a new standard for innovation in retail operations. ​

The digital interface offers an interactive way for customers to make payments, correct errors, and receive instant feedback, resulting in higher success rate for transactions.