[24]7 Professional Services

Delivering a personalized experience across voice and digital channels requires anticipating customer intent. This, in turn, necessitates the [24]7.ai Engagement Cloud being integrated within your ecosystem of contact center solutions and back-office applications. Our team offers advisory and implementation services to facilitate this integration, using a business-centric, value-driven approach. We'll gather your requirements, design the systems architecture, develop and test the end-to-end flow, and finally deploy to production. Working collaboratively, we'll design an optimal self-service automation strategy that leverages API integrations with your internal systems.

Learn from the best and save time as our team of experts work alongside your business and technical teams to design, configure, and deploy exceptional customer experiences. Our services and technology best practices enable you to deliver lower cost, personalized experiences at scale.

Designing and implementing exceptional customer experiences does not end at go-live. Your solutions need to adapt as your business and customer expectations evolve. While AI and machine learning enable optimization through automation, they can’t replace human insights in UX design, FAQ performance, journey analytics, agent productivity and VOC. Our unique approach brings together 24 years of BPO experience in digital self-serve technologies. Our experts assess performance against desired targets and industry benchmarks, provide ongoing recommendations for technology and process improvements, and implement optimized configurations that drive the best results for better customer experience.