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[24]7.ai

[24]7 Professional Services

End-to-end customer experience design and optimization services ranging from consultation to support.

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Optimize your Customer Experience using AI

[24]7 Professional Services is dedicated to enhancing customer engagement through an AI-powered engagement cloud. We offer a 'copilot' approach through our professional services, providing hands-on support that extends from custom configurations to complex customizations, and continuous optimization tailored to meet the unique demands of each client. This approach ensures that solutions are not only implemented but also aligned perfectly with the client's operational needs.

Our services and solutions streamline customer interactions across various channels, with a focus on maximizing efficiency and satisfaction.

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Every Step of the Way

Application deployment services

At [24]7.ai we leverage 24 years of practical knowledge as we configure and deploy a branded customer experience that realizes your vision. To start with we understand your business, your customers, and your desired business outcomes. We then test, deploy, and apply built-in, operational best practices so you get the most out of your investment. We train your agents on the platform and ensure your business and technical teams gain valuable experience and training so they can easily transition to managing and optimizing the platform going forward.

Integration services

Delivering a personalized experience across voice and digital channels requires anticipating customer intent. This, in turn, necessitates the [24]7.ai Engagement Cloud being integrated within your ecosystem of contact center solutions and back-office applications. Our team offers advisory and implementation services to facilitate this integration, using a business-centric, value-driven approach. We'll gather your requirements, design the systems architecture, develop and test the end-to-end flow, and finally deploy to production. Working collaboratively, we'll design an optimal self-service automation strategy that leverages API integrations with your internal systems.

Joint deployment program

Learn from the best and save time as our team of experts work alongside your business and technical teams to design, configure, and deploy exceptional customer experiences. Our services and technology best practices enable you to deliver lower cost, personalized experiences at scale.

Continuous CX Optimization

Designing and implementing exceptional customer experiences does not end at go-live. Your solutions need to adapt as your business and customer expectations evolve. While AI and machine learning enable optimization through automation, they can’t replace human insights in UX design, FAQ performance, journey analytics, agent productivity and VOC. Our unique approach brings together 24 years of BPO experience in digital self-serve technologies. Our experts assess performance against desired targets and industry benchmarks, provide ongoing recommendations for technology and process improvements, and implement optimized configurations that drive the best results for better customer experience.

Service Delivery Model

[24]7 Professional Services is dedicated to enhancing customer engagement through an AI-powered engagement cloud. We offer a 'copilot' approach through our professional services, providing hands-on support that extends from custom configurations to complex customizations, and continuous optimization tailored to meet the unique demands of each client. This approach ensures that solutions are not only implemented but also aligned perfectly with the client's operational needs.   Our services and solutions streamline customer interactions across various channels, with a focus on maximizing efficiency and satisfaction.

1. Requirements Gathering & Validation

An essential phase where we delve into capturing and detailing the project's prerequisites. We carefully define the requirements, set clear expectations, and create test cases to ensure success.

2. Tech Solutioning and Design

This involves crafting a technical solution that fits the scope, followed by a detailed implementation plan organized by iterative cycles —each with clearly defined key dates, milestones, and goals, ensuring agile and responsive project development.

3. Implementation

We maintain a loop of client updates, allowing for continuous refinement and adaptation. This is true for every phase of the project. Only after GO-LIVE, we handover the project to Enterprise Solutions Support (ESS) for ongoing support.

Custom Packages

At [24]7 Professional Services, our offerings are packaged with precision and adaptability to meet the diverse needs of our clients. We offer two distinct execution frameworks: the POD structure, which facilitates a collaborative and iterative approach, and the Non-POD structure, which is tailored for projects with a defined scope that requires a linear progression. Both frameworks are grounded in a client-focused approach to service delivery.

POD Structure

Offers each client a complete, dedicated team. This team becomes the main point of contact for the client, making communication faster and easier, thereby improving efficiency.

Non-POD Structure

For change requests and service requests that do not necessitate a dedicated team, we engage in a more traditional Change Request Approach, where client raises a CR.

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