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[24]7.ai

Customer Care Outsourcing

90% of our clients rank us #1 in BPO customer care, thanks to our leading contact center outsourcing services that elevate satisfaction and reduce costs.

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Powering Growth and Loyalty

Our customer care outsourcing services blend human expertise with advanced technology to enhance both front and back-office operations. With a focus on diverse industries and multilingual needs, we ensure seamless customer experiences at every touchpoint. By optimizing interactions, we elevate satisfaction, foster brand loyalty, and drive profitability. Our digitally adept agents provide empathetic support, reducing customer effort and optimizing operational costs for your business.

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Accelerating Consistent Excellence (ACE) framework

We employ our unique ACE framework to consistently deliver results. Key ACE components include holding monthly goal-setting discussions, using analytics to manage agent behavioral quotient (BQ), and keeping teams engaged with regular group activities. We create a culture of coaching through virtual training sessions, plus agent incentives and recognition. To support success and drive better outcomes, we provide a performance management playbook and make it easy to centralize control with our all-in-one tool.

1
RIGHT-FIT REQUIREMENT

An automated and proctored experience that best matches unique candidate skills to every client's dynamic requirement.

2
TARGET
TRAINING

An all-inclusive learning curve to elevate competence and skills as per the specific needs of the client, as well as the candidate.

3
PROGRESSIVE PERFORMANCE

Galvanizing the growth agenda at the individual and company level via optimized operational opportunities to deliver better experience.

4
RELIABLE RETAINING

An action-based, fail-proof and proven approach to keep all employees motivated and satisfied to both attract and sustain top talent.

5
EXPANSIVE ENGAGEMENTS

A set of proven interactions and appreciations to boost morale of employees/agents and stay connected with organization.

6
MINDFUL MENTORSHIP

A centralized yet customized coaching platform tailored to transform learners into leaders within the organization.

1
RIGHT-FIT REQUIREMENT

An automated and proctored experience that best matches unique candidate skills to every client's dynamic requirement.

2
TARGET TRAINING

An all-inclusive learning curve to elevate competence and skills as per the specific needs of the client, as well as the candidate.

3
PROGRESSIVE PERFORMANCE

Galvanizing the growth agenda at the individual and company level via optimized operational opportunities to deliver better experience.

4
RELIABLE RETAINING

An action-based, fail-proof and proven approach to keep all employees motivated and satisfied to both attract and sustain top talent.

5
EXPANSIVE ENGAGEMENTS

A set of proven interactions and appreciations to boost morale of employees/agents and stay connected with organization.

6
MINDFUL MENTORSHIP

A centralized yet customized coaching platform tailored to transform learners into leaders within the organization.

What makes our customer service outsourcing better?

Better agents, better
outcomes

Armed with intuitive, AI-powered technology our agents drive better results across channels to meet your customers needs.
 

Matching agent skills to brand needs

We hire top-performing, customer-centric agents using analytics-backed assessments for emotional intelligence, technology, and language proficiency, ensuring they excel.

Digitally savvy omnichannel chat agents

Our digitally-savvy chat agents understand textual nuances, are fluent in new asynchronous messaging lexicons, and get ongoing coaching to align to your brand’s DNA. 

[24]7. ai Advantage

We’re committed to delivering real results. We launch and scale quickly and use data insights to identify opportunities for continuous improvement.

Put people first

Whether you're looking to increasing sales, improve CSAT, or streamline resolution, our chat agents deliver results. Plus, we have best-in-class agent satisfaction and retention rates—and happy agents make for happy customers.

Future-proof your business

We prepare our omnichannel chat agents for advanced digital environments and provide ongoing training. With our [24]7 Engagement Cloud unified SaaS platform supporting every interaction, you can count on us to stay ahead—even as consumer-brand interactions continue to evolve.

Increase efficiency

Improve first call resolution (FCR), reducing repeat contacts and average handle time (AHT). We combine top agents with our industry-leading AIVA conversational AI technology and analytics to make interactions more effective, delivering greater value for your investment.

Deploy quickly

With contact centers in key regions around the world, we offer onshore, offshore, or near shore agents for greater diversity and proficiency in more languages. Get to market faster with the power of global technology plus easy integration with existing systems and reach high performance quickly.

Compliance framework

We follow a rigorous compliance framework because we understand the need to meet regulatory requirements as well as organizational rules, policies, and standards.

Enhance interactions with AI

Combine intelligent automation with human insight to dramatically improve CX. BPO agents work alongside AI-powered technology to anticipate customer needs and accelerate resolution times, handle higher volumes, control costs, and boost satisfaction.

Improve performance

Ensure operational excellence with powerful performance monitoring tools. Gamified daily training supports ongoing improvement, with text mining of transcripts to identify pain points and empower agents to achieve better results.

Trust the experts

With 24+ years of experience running global contact centers, [24]7.ai is the partner you can trust for all your customer service, sales, and technical support needs. That’s why 90% of our clients ranks us #1 compared to all other competitive BPO agent services solutions.

Brands that trust us

We are a company that stands proud of the inspiration behind us that helps us create an equitable future for all.

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Ryobi
Amazon
Amazon
Kahrs
Philip Morris
Ryobi
Broyhill
Philip Morris

Broyhill

Kahrs

In this difficult time, what you guys have been doing to help us, and your various suggestions to improve have not gone unnoticed. We have to call this out again and again so that everyone in the organization appreciates the contributions of [24]7.ai.

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Leading US Broadcast Company

[24]7.ai, you are the role model in whatever you do! You hold your brand high, you are among the best and whatever you do you do it with full integrity. Very well structured and very well presented. Thank you for all the hard work you guys are putting in, this doesn’t go unnoticed, definitely some good traction week on week.

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Leading US Telco

Congratulations on yet another Partner Performance Scorecard victory (a three-peat!)! We thoroughly appreciate your dedication to helping us provide world-class customer service to our customers and appreciate you bringing a customer-obsessed mindset to work every day! Your contribution to our network is very much appreciated. Thanks again for your wonderful partnership and great results in the 1st Quarter of 2021 Fiscal Year!

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Leading US Consumer Electronics Retailer

Great Job [24]7.ai, for the tremendous job that you guys do despite of the lock down! You guys were able to ship systems, set WFH for team and also start delivering results, which is great.

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Largest US Department Store Chain

[24]7.ai has gone beyond our expectations; we never expected such comprehensive, systematic controls to be in place.

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Leading US Retailer

Very exciting to know about the activities you all conducting to keep the morale high in these times. I would like to hear more of what you are doing as part of Engagement Activities.

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Leading US Financial Institution

I want to thank you from the bottom of my heart for all that you have done to move agents and support teams into an at home environment in the India locations. We recognize the amount of work that has been so thank you.

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Leading American Multinational Retailer

What a fantastic job you guys are doing …you guys have the right focus and some of the call outs are amazing. You have an amazing team that just focuses on the right things to execute …I am super proud of the way you guys have come up right on to the top.

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Leading American Telco

Resources

Stories that inspires us to do more

Impact stories that helped our clients drive success for their organization and change the way they work with their teams.

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Let’s Craft the Future of CX Together

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Let’s Connect