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[24]7.ai

Agent Experience

Omnichannel Console for Peak Agent Experience

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Great customer experiences start with your agents

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Drive Exceptional Results

+15%
First Contact Resolution
+30%
Sales Conversions
+20%
CSAT Increase
+20%
Agent Productivity

Unified Agent Console

Our AI-powered unified Agent console handles voice, video, messaging, email, and SMS contacts effortlessly. With AI-driven response suggestions, real-time insights, personalized coaching, and seamless third-party integrations, agents drive faster, more effective conversations and consistently deliver outstanding customer experiences.

Real-time Operational Dashboard

Monitor key metrics like queue lengths, wait times, agent availability, and break status–all in real time. This empowers supervisors to make informed decisions, optimize staffing, and ensure a smooth customer experience.

[24]7 Copilot

Our industry-leading conversational AI platform, now equipped with generative AI, empowers you to achieve peak contact center performance. Leveraging deep operational expertise and cutting-edge language models, [24]7 Copilot includes tools designed to transform agents into the best versions of themselves through simulated and unlimited training programs, real-time assistance, automatic conversation evaluation, and conversation summarization features.

Peak Agent Performance

Elevate CSAT & NPS

With the right tools and relevant information at their fingertips, agents personalize conversations and quickly resolve issues—enhancing customer satisfaction and brand loyalty.

Boost Agent Productivity

Agents work more efficiently with AI-powered resources in an intuitive workspace—reducing average handle time, escalations, and transfers while increasing first call resolution. All they need is an internet-connected device.

Drive Sales Conversions

With quick access to the customer journey and context, agents make the right recommendations at the right time, accelerating resolution and sales conversions.

Elevate CSAT & NPS

With the right tools and relevant information at their fingertips, agents personalize conversations and quickly resolve issues—enhancing customer satisfaction and brand loyalty.

Boost Agent Productivity

Agents work more efficiently with AI-powered resources in an intuitive workspace—reducing average handle time, escalations, and transfers while increasing first call resolution. All they need is an internet-connected device.

Drive Sales Conversions

With quick access to the customer journey and context, agents make the right recommendations at the right time, accelerating resolution and sales conversions.

From Agent Success to Customer Delight

Inbound and Outbound Support

Enable agents to handle both inbound inquiries (calls, chat, email, video) and proactive outreach (voice calls, email, and SMS ) across channels.

Omnichannel Management

Delight customers and streamline agent workload with AI-enabled intelligent routing, traffic management, voice to digital deflection, and contextual support.

Agent-Centric Platform

Build agent loyalty with a centralized platform that comes equipped with an intelligent toolset from training to real-time assistance.

Multimodal Interactions

Empower agents to resolve issues faster with real-time, visually rich content, and co-browsing within a single console.

Cloud-based Access

Works with access to the internet: Agents need only a stable connection and a device; cloud-based with nothing to install or plug in.

Feature-rich Contact Center Solution

Level up your customer support game across every channel. Equip your agents to turn every conversation into a top-notch experience, with AI-powered support and contextual assistance – all in one place.

Intelligent Traffic Management

Route inquiries seamlessly, manage customer journeys end-to-end, and capture voicemails after hours – all on one platform.

Active Share

Make complicated transactions seamless by enabling agents to share and view digital content during ongoing conversations. Agents easily walk customers through complex journeys (e.g., comparing products, payments) using multiple modes of communication (e.g., voice and visual aids) at the same time.

Payment IVR

Enable agents to engage automation during customer calls by seamlessly transferring customers to the IVR system for payment processing, ensuring compliance, and streamlining interactions.

Personalized Workspace

Provide agents with a customizable workspace, enabling them to resize the widgets, move them around, and make the workspace their own.

Integration-Ready

[24]7 Assist integrates with virtually any agent-facing application as a new widget and is accessible from third-party applications such as CRMs. No toggling between screens, no time lost.

Real-time Agent Assistance

Power smarter interactions with intelligent assistance by providing agents with the next-best action recommendations. AI identifies customer intent and retrieves relevant content automatically, turning generalists into specialists, every time.

Case/Ticket Management

Facilitate user identification and case/ ticket creation with our softphone or chat widget embedded in CRM (Salesforce or Zendesk).

Live Intervention Tools

Allow supervisors to closely monitor interactions, pinpoint areas needing improvement, shadow agents during their tasks, and provide real-time coaching for training and development purposes.

Agent Configuration

Make it easy for supervisors to assign or update user roles and permissions in a dynamic environment, with self-serve capabilities.

Profanity Detection

Equip supervisors with tools to receive alerts, track specific keywords, and detect profanity in real-time to ensure adherence to company policies and maintain professional communication standards.

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Impact Stories

The best part of our solutions is seeing how they translate in the real world. Our commitment to CX has earned the trust of our clients worldwide resulting in an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

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+3%

Sales Lift

Achieving $1.8 Million Incremental Revenue: PepsiCo’s Success with [24]7 Target

$34.4 M

Savings

Leading US Satellite TV Provider Saves $34.4 Million with [24]7.ai Chatbots

Resources

Datasheet

[24]7 Assist

Enhance CX with agent-productivity tools purpose-built by agents.
 

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Datasheet

[24]7 Active Share™

Empower agents to deliver visually-rich content to customers during a call
 

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Solution Brief

Agent Training, Powered by Generative AI

Transform agents into the best versions of themselves.
 

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