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[24]7.ai

Contact Center Software

Deliver Smarter, Faster, and Efficient Customer Support with AI Copilot Solutions

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Transform Agent Experience

Boost agent efficiency, enhance customer satisfaction, and modernize your contact center with our cutting-edge AI-powered tools. From advanced ACD capabilities to real-time Agent Assist tools and seamless integration across voice channels, our AI Copilot solutions are designed to streamline workflows and drive exceptional results. With an intuitive, widget-based interface, agents can optimize workflows and deliver faster, consistent customer service, whether working onsite or remotely.

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Give your agents the best tools to elevate engagement

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Give your agents the best tools to elevate engagement

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Give your agents the best tools to elevate engagement

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Give your agents the best tools to elevate engagement

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Give your agents the best tools to elevate engagement

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Give your agents the best tools to elevate engagement

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Give your agents the best tools to elevate engagement

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Unified Agent Workspace  

Simplify operations with a centralized AI-powered platform that integrates voice, video, chat, messaging, and email. Built by agents for agents, the customizable [24]7 Assist workspace combines real-time insights, next-best-response recommendations, and seamless CRM integration.

Give your agents the best tools to elevate engagement

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Real-Time Recommendations with Agent Assist  

Agent Assist acts as your team’s AI Copilot, delivering real-time, next-best responses and actions. By automating issue diagnosis and retrieving insights from knowledge bases, this AI+HI teaming reduces agent workload while ensuring effective, personalized customer interactions.

Give your agents the best tools to elevate engagement

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Multimodal Capability with [24]7 Active Share  

Allow agents to send interactive digital content directly during calls. From product comparisons to secure payment links, Active Share simplifies complex tasks without disrupting conversations, reducing average handle time (AHT) and enhancing the customer experience.   

Give your agents the best tools to elevate engagement

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Smart Call Routing with Automatic Conversation Distribution (ACD)

Ensure customers connect with the right agent or queue using ACD. This intelligent call distribution minimizes wait times, improves first-call resolution, and aligns customer needs with agent expertise for faster, more effective support.   

Give your agents the best tools to elevate engagement

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Real-Time Agent Performance Monitoring  

Equip supervisors with tools to track escalations, compliance, and real-time agent performance. Dashboards provide operational insights such as AHT, agent availability, and queued customers, ensuring swift action to improve efficiency and outcomes.   

Give your agents the best tools to elevate engagement

Connect with your customers wherever they are with easy-to-use self-service tools to securely deploy, manage, and report on CX efforts across channels.

Gen AI-Powered Agent Training and Performance Tools

Leverage tools like Conversation Simulation, Smart Rating, and Auto Summaries, powered by generative AI, to elevate agent performance. Enable agents to practice scenarios, receive real-time feedback, and save time with automated conversation summaries. Real-time dashboards empower supervisors to address skill gaps and ensure continuous improvement.   

Key Benefits

Increased Efficiency

Increased Efficiency

Automate repetitive tasks, allowing agents to focus on meaningful customer engagements. With AI-powered tools, agents handle queries faster, improving productivity and reducing resolution times.

Agent Productivity

Agent Productivity

Equip agents with tools like Agent Assist and real-time coaching to streamline workflows, reduce burnout, and boost job satisfaction, enabling them to consistently exceed performance metrics.

Actionable Insights

Actionable Insights

Provide supervisors with a comprehensive view of team performance and trends. Use these insights to optimize strategies, refine training programs, and drive continuous operational improvement.

Ask [24]7.ai

[24]7 Assist enhances agent performance with a customizable, omnichannel console, delivering real-time recommendations, automating routine tasks, and offering actionable insights. It streamlines operations and elevates customer and agent experiences.
Agent Assist provides AI-powered next-best responses, automates knowledge retrieval, and simplifies issue resolution, enabling agents to handle queries more efficiently and effectively.
ACD intelligently routes calls to the most suitable agent or queue, reducing wait times and improving first-call resolution rates, leading to higher customer satisfaction.
Active Share allows agents to send digital content like product comparisons or secure payment forms during calls, simplifying tasks and improving the customer experience.
Yes, training tools like Conversation Simulation and Smart Rating can be tailored to address specific scenarios, skill gaps, and organizational goals.

Let’s Craft the Future of CX Together

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