[24]7 Conversations™
Enable conversation designers to map two nodes
With connector node, an enhancement to the self-serve conversation builder, conversation designers can map two nodes.
- Improve bot containment by giving customers a seamless, self-serve experience.
- Enable customers to use a single, intuitive command to return to the main menu, go to a predefined previous step, or jump from one journey to another.
Create more humanlike bots
This Global Menu enhancement enables customers to navigate menus with simple verbal or text commands.
- Delight customers with improved bot interactivity.
- The bot recognizes already-provided information and detects when information is missing, asks clarifying questions, and continues the dialog through a capability called slot filling.
- Customers can go back to the main or previous menus even as they converse with the bot.
Create channel-native bot experiences
Dynamic Adaptive Content, a new feature, enables you to create bots that are native to specific channels such as Messages by Google and Apple Messages for Business.
- Enable customers to enjoy a rich and consistent channel experience.
- Ensure the content (e.g. text, images, links), menu, and overall experience reflects the channel of interaction.
Share FAQs in multiturn bot journeys
Show customers a relevant FAQ at desired journey points as they interact with a transactional bot.
- Support customers seamlessly mid-journey.
- Design bot workflows in which customers launch a transactional journey after they’ve interacted with a FAQ.
Build once, deploy across sync and async channels
Create rich, visual content shared across sync and async digital channels—such as chat, Apple Messages for Business, Messages by Google, and Facebook Messenger.
- Don’t waste time and effort developing channel-specific content.
- Delight customers with native experiences on their preferred channels.
- Designers now have three new content widgets:
- Quick reply enables customers to choose a reply option.
- List picker or carousal lets customers select an option from a list.
- Dynamic picker or carousal enables designers to add dynamic images for rendering in the carousal.